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Anonymous
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How do you talk about technology with your friends, colleagues and clients?

The tone we use and words we choose are what shape conversations. Moreover, we approach conversations very differently based on our relationship with the other person.

 

How do you talk about challenging topics, like technology, with the people in your life? How do you discuss "technical" details (i.e. how it works), and how do you talk about the "integration" of technology into daily life (i.e. why we should [or should not] use it)? 

2 Comments
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Level 7

How do you talk about technology with your friends, colleagues and clients?

This is such a great question. I'm the "younger person" on the board of directors at two local charities, and I really try to limit my use of technological terms when talking about how we're going to implement certain strategies. The main thing is, what does this program/feature/approach accomplish and how is it better than the old way? These folks don't want or need to know the terminology, and in fact too much detail can make them feel a little uncomfortable. They just want to know what the tech can do.

 

So yes - totally depends on the audience.

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Anonymous
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How do you talk about technology with your friends, colleagues and clients?

I like to start with the payoff first... and let my client or colleague assert that they would love to pursue that kind of outcome.  Something like "Would it help you guys if you could somehow deal with your receipts as you buy things rather than later back at the office?"

 

Also, depending on the person, I might respond as if I am going to look into it... so it doesn't come off like I had a pre-decided solution.  That way they don't feel I'm just selling a particular product or way of doing things that *I* want.

 

Either way, if they can envision what the change will improve for them, and they can truly see that it is relieving a pain-point, then *how* we get there and the learning curve they may need to deal with becomes less of a barrier.

 

*kristen

 

 

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