I am trying to edit an invoice that was created a month ago. And for some reason, the system will not allow me to do so. Some of the previously invoiced (we have not been paid) items are now on 'hold' per customer request. So all I wanted to do, was zero out the amounts for now...and no luck.
It's my top priority that you're able to edit that invoice without issue. To best determine which steps to take, can you clarify what error or message occurs when trying to zero out the amounts on the invoice? Any additional information or screenshots you can provide will help to expedite the troubleshooting.
Thanks for reaching out, I'll be watching for your response.