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MackinacWheels
Level 1

Intuit data protect

I have two computers that I use for Quickbooks Desktop. I used to back up on an external hard drive and take it to the second computer to restore from backup. I tried to start using Intuit data protect and I can not get the back up to restore on the second computer. 

 

* Extra Information:

I use QuickBooks POS inside our store. It is a small store so there is only one computer. Quickbooks desktop has to be on that computer so the POS can connect with desktop. I can not do any accounting work while the store is open since that computer is always in use. I need to move the file to a laptop to be used in a different location to do accounting then moved back to the main computer again to connect to the POS (usually once to twice per week). 

I have run a backup on Intuit Data Protect on the first computer. I open QB Desktop on the second computer and restore from back up.  I choose the files and try to restore. It seems to run and then does nothing to the file on the computer.  I have tried it in both directions (1st computer to 2nd, 2nd to 1st).

What am I doing wrong? Or is this not even an option to do? 

1 Comment
FritzF
Moderator

Intuit data protect

Thanks for posting in the Community, @MackinacWheels.

 

To ensure that I'm on the same page, may I know if you're getting any error messages when restoring the backup? Any additional information will help me provide the best resolution.

 

In the meantime, let's perform some troubleshooting steps to help fix this odd behavior. Before doing so, please note that Intuit Data Protect (IDP) runs on Windows computers and should be installed natively. This service will not work on virtual environments or Windows Parallel.

 

To start, ensure that your QuickBooks Desktop (QBDT) is updated to its latest release.

 

Here's how:

 

  1. In QBDT, go to the Help menu at the top to get to the Update QuickBooks Desktop.
  2. Proceed to the Update Now tab.
  3. Tick the Reset Update radio button, then hit Get Updates.

 

Once done, rest the program, then accept the option to install the new release when prompted. To learn more about the process, refer to this article: Update QuickBooks Desktop to the latest release.

 

After that, let's update the IDP. For further guidance, consider checking out this article: Update Intuit Data Protect. Once finished, try to restore the backup again to double-check.

 

Just in case, I'll add these articles for future reference:

 

 

Leave a comment below if you have any other issues or concerns. I'm more than happy to answer them. Take care and have a great day!

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