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Level 3

inventory label templates point of sale

how can i use a "intuit" template in printing inventory tags in POS

5 Comments 5
Level 3

inventory label templates point of sale

here is a pic of the intuit templates, these ARE NOT available when I try to print.

i bought a DYMO lable printer and cannot get it to work with POS.

any one have a fix for this

Level 1

inventory label templates point of sale

hi there,

I'm just wondering if you found the solution to this?  I'm having the same issue;  created and saved a custom inventory tag template, but when actually printing tags from Item List, it's not using the default template (the one that I created above) that I set in the Print Designer menu.

Any suggestion or solution to this, would be really helpful.


QuickBooks Team

inventory label templates point of sale

Thank you for sharing the steps you've performed and letting us know the result, dcmarquez.


Let's review your QuickBooks Desktop Point of Sale (QBDT POS) preferences and make sure the printer is selected on the appropriate line to resolve the issue. I'm here to help and guide you through the steps.


Before we begin troubleshooting, let me share some of the reasons why you're having trouble printing your tags:


  • The printer is not compatible with QuickBooks Desktop Point of Sale.
  • The thermal paper is not properly inserted into the device.
  • The printer is not connected to the computer and it is not configured on the Point of Sale preferences or it s offline.
  • You are attempting to print non-thermal tags.
  • Damage to the Zebra printer driver installation.
  • Some Zebra printers were shipped with incorrect power supplies that did not supply sufficient voltage to the printer.
  • The printer drivers are damaged.


To begin, make sure the printer is turned on, the cables are properly connected, and paper is available. Here's how to go over the setup:


  1. Disconnect and reconnect the cable running from the printer to the computer at both ends.
  2. Check that the printer is turned on and properly plugged in.
  3. Make sure the paper is not printing on the wrong side.
  4. To determine which side prints correctly, scratch the thermal paper with a coin or your fingernail.
  5. The power supply runs at 20 volts or preferably use the stock power supply.


To set the preferences:


  1. In the File menu, choose Preferences and Workstation.
  2. Select Documents & Printers and choose your printer.
  3. Next, select the correct template for your device.
  4. Click Save to keep the changes.


After setting up everything, print your custom tags. If you get the same result, perform Solutions 3 up to 7 outlined in this article: Troubleshoot tag printer issues.


For additional resources, you can go over the Customize Document Templates for QuickBooks Point of Sale article. It includes instructions on how to personalize the Print Designer, set the default template for different document types, and add a store logo, to name a few.


Furthermore, bookmark the QuickBooks Point of Sale resource in your browser for future reference. It covers topics such as installing or updating your product, account management, troubleshooting any device issues (barcodes, printers, or pin pads), and so on.


If you require further assistance with printing your tags or have other product-related concerns, drop a comment below. I'll get back to you as soon as possible and help you. Have a great day ahead.

Level 1

inventory label templates point of sale

It's not the printer setting.  That works.  It is the actual Inventory Tag template that I customized and saved.  Even after saving as the default template from my server workstation and even in the user workstation, POS is not showing that template, hence when I tried to print the tag for an item, it is using a different template.

Tori B
QuickBooks Team

inventory label templates point of sale

Thanks for the claification, @dcmarquez


I was checking on our back end to see if we had any current investigations for this concern, and I wasn't able to find one. With that said, I recommend contacting our Technical Support Team. This way, our agents can review your account in a secure enviorment and investigate this matter further to find the root cause of your template not showing. 


You can use the link I've included below to connect with our team:



Please keep me updated and let me know if you have any questions or concerns. Have a good one! 

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