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Lost data

Does QuickBooks save data if we don't pay for it?  If we lose data and pay them a fee, can they recover my lost data?

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Anonymous
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Re: Lost data

Let me shed some light on this topic, @Labagh Marine,

 

Yes, QuickBooks can save data for free. Simply create a backup schedule for the program to automatically perform the task for you.We also have an Intuit Data Protect plan that stores your file in a secure cloud drive. You need to pay a fee to subscribe and use this add on.

 

Both options prevents accidental data loss. If you lose the file for any reason, use and restore the backup copy.

 

Here's how to create a backup:

 

  1. Switch to single user mode by clicking the File menu, then Switch to Single-user Mode.
  2. Go back to the File menu and select Backup Company.
  3. Select Create Local Backup.
  4. From the Create Backup window, select Local Backup,then click the Options button.
  5. On the Backup Options window that appears, click Browse and select the location for the backup copy.
  6. Once done, click OK.
  7. Look over the other options on this page and select any that you like. Each option is explained in detail below. Click OK when you're done.
  8. In the Create Backup window, click Next.
  9. Choose whether to save your backup now, schedule future backups, or both:

For detailed instructions and figures, check out this recommended article: Create backup of the QuickBooks Desktop company file.

 

However, for discussions about file recovery, I would recommend calling our Support Team again. Software issues require pulling up your account information, which I am unable to do in this public forum.

 

They can escalate the issue to the right department who can help retrieve your data. Here's how to contact us:

 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.



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Please don't forget to update me on how things goes. I'll be around if you need further help. Have a great day!

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