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Experienced Member

my ability to email from QB has stopped

1 Comment

Re: my ability to email from QB has stopped

Thank you for bringing this to my attention, @gg11.


It's my priority to help you out and ensure you can send emails in QuickBooks.


This usually happens if:

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.

Before trying out some troubleshooting steps, let's make sure first your QuickBooks is in its latest release.


Next, let's check the settings in the webmail preferences:

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings. If you see for example, change the name and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.


You can also send emails using a sample company file to check if it's doing the same thing. Just go to the File menu and click Close Company. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.


Then, set up your email service in QuickBooks Desktop and try sending the email again.


That should do it. If you have other questions about sending your email, do let me know. I'm here to help.