My estimates are saying sent but my customer never recieves them

Hi, Scott. A possible reason why your customers aren't receiving the estimates you sent could be that they ended up in their spam or junk folders. Please advise them to check these folders.

If it is still not found, clear and re-enter your email address to ensure that there are no extra characters or spaces before, within, or after the address you enter. Here's how:

1. Go to Settings, then select Account and settings.
2. In the Company tab, scroll down to the Customer contact info section, then click Edit.
3. Clear your current email, then re-enter it.
4. Hit Save, then Done.
5. Send yourself a test transaction.

If you don't receive it, use a different email address with a different domain, such as Gmail, Hotmail, or Yahoo.

If the issue persists, you can ask an IT expert to help you with Solution 3 of this article: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

Please don't hesitate to reply below if you have any other questions.

Good day, @scottcouch.
 
We wanted to follow up and see if the solution we provided worked for you. Did it address your concern, or do you still need assistance?

Please let us know if you require further guidance. We're happy to help.