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Level 1

My team is missing the Client Collaborator Messaging Tool (also labeled Activities)

I'm able to see the 'Activities' section to write messages to my team within QuickBooks Online for any bill or invoice, but my team is missing this Client Collaborator Messaging Tool (also labeled Activities) and I'm not sure how to activate this important feature for them. We used to all have it, but now they're missing it. 

I've attached a screenshot so you can see what I'm referring to...

3 Comments 3
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QuickBooks Team

My team is missing the Client Collaborator Messaging Tool (also labeled Activities)

Welcome to the Community, @npalmieri.

 

Thanks for letting us know this has worked in your QuickBooks before. I'm here to get you pointed in the right direction for the missing client's collaborator messaging tool.

 

This was currently reported as an ongoing issue in QuickBooks Online, and our product engineers are diligently working to find a resolution.

 

We’re continuing to work on solving for this unexpected behavior and we would want to let you know once we come up for a fix. To receive resolution updates via email, I recommend contacting our QuickBooks Online Care Team to be added to the list of affected users.

 

You can find their contact information at the following link: https://community.intuit.com/articles/1145770.

 

We value your patience while dealing with this concern. I'll get back to you here in the Community space once this issue is resolved.

 

This information should get you in the right direction. Feel free to post your comment below if you have other questions aside from this. I'm always here to help. Have a great holiday week.

Highlighted
Level 1

My team is missing the Client Collaborator Messaging Tool (also labeled Activities)

Hi @MariaAlmaT,

 

Thanks for the reply, but I did not see anything attached. 

 

Nick

Highlighted
QuickBooks Team

My team is missing the Client Collaborator Messaging Tool (also labeled Activities)

Hi there, @npalmieri.

 

Are you referring to the contact number of our phone support team? If so, you can call them using this number: 800-488-7330. Our regular business hours are from, Mon-Fri, 6 am to 6 pm, PT. We are also open Sat, 6 am to 3 pm.

 

We'll be working hard to make sure you're able to use QuickBooks with ease. Thank you for your patience.

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