New American Express® Business Card App Connections Blocked
Have you noticed recently that you aren't able to connect your American Express® Business Card to QuickBooks Online? Let us explain why!
What is the American Express® Business Card App?
The American Express® Business Card app provides customers the ability to connect their American Express® Business Card(s) to QuickBooks Online, so they can easily import and categorize their expenses and save time from manual entry.
*This is the American Express app that is connected on the Banking page for Business Cards only.
What is happening?
As we are working to provide our customers a new and improved experience with the American Express® Business App, we ran into some technical constraints which have led to us making the decision to disable the ability to establish new connections to the app. Engineers from both American Express® and Intuit are working to rectify this situation as soon as possible. We apologize for this inconvenience.
How does this impact me?
New App Connections: At this time, you will no longer be able to find the American Express® Business App on the Banking tab, or the Apps tab, as well as the App Center. In addition, the customer will no longer be able to connect to QuickBooks Online from the American Express® website.
Existing App Connections: You will still be able to disconnect your American Express® Business Card from QuickBooks Online by using the “Disconnect” option on the Banking tab, but will need to follow the outlined steps to reconnect.
Re-connecting the app
Validate that the American Express® card you wish to connect, is disconnected from a QBO account.
We strongly recommend that the American Express® card being connected to QBO, has been disconnected from any/all QBO accounts for at least 12-24 hours, before attempting to reconnect.