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QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

There are many articles related to this but I thought I would share my solution.  If you are running QB 2015 Pro on Windows 10 Pro and Outlook 2013, this may fix your problem. 

 

Particulars: Windows 10 Pro - version 1709 - build 16299.125

 

After one of Microsoft's forced updates to Windows 10, the ability to send e-mail from QB 2015 stopped working.  The removal of one update fixed the problem.

 

Uninstall KB4011282 - update for Outlook 2013 - (It was installed on my computer on 12/31/2017). 

 

After uninstalling this update, I was then abel to e-mail from QB.

Solved
Best answer 01-12-2018

Accepted Solutions
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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

Sharon,

 

I am not a QB support technician, so take my recommendations with caution. 

 

That KB number worked for me because of the version of Windows, and the Version of Outlook I am using (2013).  I was pointed in this direction by another QB user's post that pointed to a different KB number, but he was using Outlook 2016.  Therefore, I looked for any recent updates that referenced MS Outlook, that had a similar number.  I beleive they both started with KB401......  By removing that single update, although different that the update for Outlook 2016, my QB to Outlook "link" started working again.  I suggest that you sort your updates by date, scroll through the list and see which updates were installed on the date in question, and then look for the updates referencing Outlook.

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12 Comments
ProAdvisor

Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

Great, you fix it!

Anonymous
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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

@tcampbell_nc,

 

Thank you! This is an awesome fix. Windows has a habit of doing that ><. 

 

Would you mind if we shared this tip out with the broader community in "Do more with QuickBooks"? 

Community Explorer **

Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

My updates occured on January 11, 2018.  There is no Kb4011282 listed in the update history.  There are other outlook updates, but not one with this number.  Can someone help?

 

Not applicable

Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

Sharon,

 

I am not a QB support technician, so take my recommendations with caution. 

 

That KB number worked for me because of the version of Windows, and the Version of Outlook I am using (2013).  I was pointed in this direction by another QB user's post that pointed to a different KB number, but he was using Outlook 2016.  Therefore, I looked for any recent updates that referenced MS Outlook, that had a similar number.  I beleive they both started with KB401......  By removing that single update, although different that the update for Outlook 2016, my QB to Outlook "link" started working again.  I suggest that you sort your updates by date, scroll through the list and see which updates were installed on the date in question, and then look for the updates referencing Outlook.

View solution in original post

Community Explorer **

Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

Thanks for responding.  I also have Outlook 2013.  but upon your suggestion, I did look for an update for Outlook and it was KB4011637.  There is also another one for Outlook social connector KB 3054854.  Per your advice, I will uninstall the KB 4011637.  I will update you on my success or failure.

 

Community Explorer **

Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

Success!!!!  Not sure how you figured that out, but thanks!

Anonymous
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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

@tcampbell_nc@Sharon1952,

 

Love it, you guys are amazing. Would you mind offering the solution to other members who might be running into the same problem in a new post?

 

Don't feel like you need to be a technical or support person to have a voice in the peer-to-peer space - you found a solution and tested it with another user with positive results. Super awesome :). 

Anonymous
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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

@tcampbell_nc, I rescind my previous request, you already updated the post. Thank you!

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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

Fantastic.  Glad you figured out the KB number.  Since we are both running MSO 2013, I suspect the different number may be either due to Office professional vs. Office Home & Business, vs. etc.  Or it may be that you downloaded a later revision of the patch, thus a different (newer?) number. 

 

I have since been through another round of MS updates, which included another patch for Outlook, but my e-mail from QB is still working.  You can bet I will test it after every future MS update.

Anonymous
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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

@tcampbell_nc, definitely want to hear about your findings for future updates.  

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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

I had the same issue when Windows 10 updated to version 1079. Renaming MAPI32.dll as described below worked for me:

 
Windows 10 upgrade caused mapi error in Office 2010

https://partnersupport.microsoft.com/en-us/par_clientsol/forum/par_word/windows-10-upgrade-caused-ma...

Anonymous
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Re: QB 2015 Pro - Quickbooks is unable to send your email to Outlook - Solved

@ad

 

Great advice, what was the solution you came up with? Do you think you could share it with other members? 

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