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Established Member

Quickbooks is shutting down when I open the currency list.

After downloading the updated exchange rates , Quickbooks keeps shutting down when trying to open the currency list.   It is happening on all computers in the office. 

 

Any suggestions?

 

Thank you in advance.

1 Comment
QuickBooks Team

Re: Quickbooks is shutting down when I open the currency list.

Hi there, @lrvacs2049.

 

Let me guide you in performing some troubleshooting steps to isolate the issue.

 

Some errors occur when there is a problem with your company file. To ensure that these are resolved, you'll need to run the Verify and Rebuild Data utilities in Quickbooks.

  1. To Verify Data:
    1. Click on File from the menu bar.
    2. Choose Utilities, then select Verify Data.
    3. If you see QuickBooks detected no problem with your data, select OK.
    4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
  2. To Rebuild Data:
    1. Click on File from the menu bar.
    2. Choose Utilities, then select Rebuild Data.
    3. On the QuickBooks Information window, select OK.
    4. Note that if your computer displays QuickBooks is not responding but the cursor is still moving, the Rebuild is still ongoing.
    5. Select OK when you see Rebuild has completed.

You may read this article for more information: Resolve Data Damage on Your Company File.

 

Don't hesitate to mention me in your comment if you have any other questions. I'll be sure to get back to you.