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Intuit
1 helpful vote

Account balance for Direct Deposit liabilities is not zero

Problem

The Direct Deposit Liabilities account should always have a balance of zero, but yours shows a negative or positive balance. This problem can be caused by missing paychecks, missing liability checks, duplicate paychecks, or duplicate liability checks.

To fix a negative balance in your Direct Deposit liabilities account:

Cause Resolution
Missing paycheck Find the missing Direct Deposit paycheck gap and Recreate a voided or missing paycheck .
Duplicate liability check If you have a duplicate liability check that stemmed from a Direct Deposit transaction, Contact us.
Modified paycheck information You might have modified an employee's paycheck information after it was sent for Direct Deposit. If the paycheck amount showing in the Direct Deposit Liabilities account is lower than the original amount transmitted through Direct Deposit, it causes a negative ending balance. In this case, change the check back to how it was originally.
Voided Direct Deposit paycheck If you void a Direct Deposit paycheck after it was sent to Intuit, your Direct Deposit Liability Account balance will be off. If the voided paycheck has to be recreated, you will need to create a Create a Direct Deposit Offset item payroll item and use this on the replacement check to balance your account. If the voided paycheck does not need to be replaced, you will need to do a liability adjustment to clear the balance out of your Direct Deposit Liability account.

To fix a positive balance in your Direct Deposit liabilities account:

Cause Resolution
Duplicate paycheck If you have a duplicate paycheck for an employee that stemmed from a Direct Deposit transaction, Contact us.
Missing liability check If you have a missing liability check that stemmed from a Direct Deposit transaction: Recreate a missing or deleted Direct Deposit payroll liability check
Modified paycheck information You might have cleared the checkbox for Use Direct Deposit on a DD paycheck that had already been sent to Intuit in order to print it as a paper check. If this is the case, change the check back to how it was originally. If you need to account for the check number on the printer paper check, you can recreate it as Write Check and assign the check number that on was on the paper check.

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