Hi Scott, I’d like to explain how QuickBooks Online (QBO) processes incoming forms.
When you mention your customers, are you referring to vendors?
If so, once you've submitted the 1099 forms and the IRS has accepted them, your vendors will receive an email notification letting them know their forms are ready for download.
After they receive this email, the forms will then be available in your incoming forms section for you to download.
For more detail about the 1099 in your incoming forms, please refer to this article in the View your 1099 forms section: Fill out a W-9 and view your 1099 in QuickBooks Money.
Streamline your tax season with QuickBooks Live Assisted! We simplify 1099 form preparation and running 1099 reports, ensuring accurate and stress-free filing. Focus on your business while we handle the details for smooth tax processing!
Additionally, you may find it helpful to consult this article for guidance on printing your 1099 forms: Print your 1099 and 1096 Forms.
If you have any further questions, please feel free to leave us a comment.