2017 940 tax payment will not go away

segerri · ‎October 15, 2018

Q4 2017 940 tax issue

Have already paid Q4 2017 taxes via QuickBooks, however, Dashboard shows Q4 2017 940 payment due, when I click on the “Pay now” link Quickbooks just spins, and a blank screen comes back.

From the Taxes | Payroll Tax menu, it also shows a Q4 2017 940 payment is due (which is a penny higher than the 940 form Quickbooks created for 2017), however we have already paid the tax for the correct amount (received confirmation from Quickbooks via email and also it shows in the transaction history log). Also, the IRS indicates it has received payment.

Is there a way to get Quickbooks to recognize that the payment has already been generated and get rid of the 2017 940 entry that keeps coming up?

PreciousB · ‎October 15, 2018

Greetings segerri,

I'd like to share some details why your 940 tax reminder is still showing even if you've already paid it through QuickBooks Online.

This is currently an ongoing issue which our engineers are working through. Right now, they are working for an immediate fix.

I'd recommend you to contact our QuickBooks Online Customer Support Team. Our QuickBooks Online Customer Support Team can add your account to a notification list to receive updates. Once you're added, we'll be able to keep you posted with the progress on this issue.

You can get the QuickBooks Online contact information through this link: How and when can I contact Support?

Reach out to me if there is anything else you need. Our phone support can most definitely help you, but I'll be glad to answer any questions I can.

View solution in original post

PreciousB · ‎October 15, 2018

Greetings segerri,

I'd like to share some details why your 940 tax reminder is still showing even if you've already paid it through QuickBooks Online.

This is currently an ongoing issue which our engineers are working through. Right now, they are working for an immediate fix.

I'd recommend you to contact our QuickBooks Online Customer Support Team. Our QuickBooks Online Customer Support Team can add your account to a notification list to receive updates. Once you're added, we'll be able to keep you posted with the progress on this issue.

You can get the QuickBooks Online contact information through this link: How and when can I contact Support?

Reach out to me if there is anything else you need. Our phone support can most definitely help you, but I'll be glad to answer any questions I can.

Coupland · ‎October 15, 2018

I have had the same issue. I worked with a Support tech and she told me that it's all resolved but I have never gotten confirmation of the e-payment. I am skeptical that it has been completed. The payment date is listed as 1/31/2018 in my tax payments list but the IRS requires that it be submitted by 1/29.

burbz · ‎October 15, 2018

I had the same issue. The payment's been made, but the task doesn't clear. They are working on clearing it from the task list but I'm confident it's been paid to the IRS.

Coupland · ‎October 15, 2018

How do you know that the payment has been received by the IRS? QuickBooks shows it in the register but the IRS doesn't have it documented. The IRS shows receipt of the 941 payment but not the 940.

AMS1 · ‎October 15, 2018

I have the same problem. I was able to confirm the payment to the IRS by verifying that the payment has cleared our bank account. This is a very annoying prompt to see on the dashboard everyday. It causes me anxiety that something is past due until I realize it's a payment I've already made.

rhondabetsworth · ‎October 15, 2018

I have the same problem with one of my clients.

Coupland · ‎October 15, 2018

I called support. The first call ended in a promise that the issue was cured and I would receive and a notification to that effect but none came. The support person the the second call walked me through everything he was doing and sent me proof that the transaction was completed. I then received the normal notification from QuickBooks the next day.

burbz · ‎October 15, 2018

I got a response from Intuit:

Thank you for requesting updates on Created 940 tax payments and reminder is still showing due. We’ve identified additional steps for you to try. We’re continuing to work on solving for this unexpected behavior and our next update is currently scheduled for Wed Mar 07 02:00:00 GMT 2018.

In order for you to make sure you can complete your work; we would advise you to follow these steps:

Hitting Create Payment a second time gives the message "We have calculated the exact amount due for Federal Unemployment (940) for the period 01/01/2017-12/31/2017 and found that you do not owe taxes. Your tax liability for the period has been adjusted accordingly." It also removes the 940 from showing due under pay taxes.

[Note from me: the last step does not solve the problem. I hope the March 7th update will.]

lorikolarsky · ‎October 15, 2018

I've had the same problem. Hope it is fixed soon!

thewoodfloorguys · ‎October 15, 2018

I also have the same problem.

krazymatty · ‎October 15, 2018

I have the same issue. Payment cleared the bank. Reminder to pay still present.

dsmith3 · ‎October 15, 2018

Still a problem for me. 2 months and counting..I see above that it may be repaired with a March 7 update. Is this still the case?

dsmith3 · ‎October 15, 2018

clearly this wasn't fixed with the update on March 7th

Report Inappropriate Content · ‎October 15, 2018

same issue here also

PXI · ‎October 15, 2018

Same problem here. I know I paid the tax, and it's REALLY annoying to have that reminder sit there.

segerri · ‎October 15, 2018

Received the following guidance from QB on 03/06/18:

"Thank you for requesting updates on Created 940 tax payments and reminder is still showing due. We’ve identified additional steps for you to try. We’re continuing to work on solving for this unexpected behavior and our next update is currently scheduled for Sat Apr 07 01:00:00 GMT 2018.
In order for you to make sure you can complete your work; we would advise you to follow these steps:
Hitting Create Payment a second time gives the message "We have calculated the exact amount due for Federal Unemployment (940) for the period 01/01/2017-12/31/2017 and found that you do not owe taxes. Your tax liability for the period has been adjusted accordingly." It also removes the 940 from showing due under pay taxes. "

After following the steps received this message when clicking "create payment" the first time:

"No taxes due this period
We calculated the amount due for this period and found that you don't owe any taxes. We adjusted your tax liability accordingly."

Then, clicked "create payment" a second time the same message came up. However the 940 entry under taxes due was not removed.

So, problem still not solved - will continue to wait for the next update scheduled for 04/07/18.

daschapiro · ‎October 15, 2018

will this ever be resolved?

nathali · ‎October 15, 2018

I am also having this issue, and I can't pay my taxes until I record the payment and reconcile, but its already appearing on my payments made list.

burbz · ‎October 15, 2018

nathali, your taxes are probably paid. The real problem is that the reminder doesn't go away, giving all of us a mild heart attack when we think we are late on a payment to the IRS!
It has not been fixed by the April 7, 2018, release.

matt4 · ‎October 15, 2018

Here's an idea, Intuit... fix the problem instead of having us add one more thing to our to-do lists and reach out to a different department to ask the same question again. Wrong response. Just fix the problem. I don't need one more thing to do.

Report Inappropriate Content · ‎October 15, 2018

Still not fixed as of April 17 on all my clients I have this issue. 940 is paid, reminder won't go away.

AMS1 · ‎October 15, 2018

Still not fixed for my company either. This is an extreme inconvenience. Every day I log in and think that we have missed a deadline until research shows that it's already been paid. Please fix this.

nikkiadams · ‎October 15, 2018

Now my Texas Workforce Commission is also showing unpaid. Like the others, I have a mild heart attack and continue to verify the payments have been made.
Intuit-fix this issue!!!

jgsavage12 · ‎October 15, 2018

Please fix the issue, I feel like I'm going in circles with your suggestions.

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2017 940 tax payment will not go away