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Established Member

403 forbidden message on Mac

I cannot access my payroll on my MacBook. Receive a 403 Forbidden message when trying to open. Solution?

QuickBooks Team

Re: 403 forbidden message on Mac

Hello, @TitanB.


Thanks for reaching out to the Community about receiving error 403. I'll be happy to help get your payroll working again.


When receiving this error message, the first thing I recommend doing is making sure your QuickBooks is fully updated. 


To update QuickBooks Mac Desktop:

  1. Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
  2. If a newer version of QuickBooks Desktop is available, click Install Update.
  3. When prompted, click Install and Relaunch. When the update is complete QuickBooks Desktop for Mac will automatically open.

If you're still receiving this error message after updating, please follow the steps here.


Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

Established Member

Re: 403 forbidden message on Mac

I did check and I have the latest update.  When I check on follow these steps it gives me instructions for a Windows version, not a Mac.  


Re: 403 forbidden message on Mac

Hello there, @lbarnold.


Thank you for posting in the Community. Allow me to help share some additional steps to resolve the error message you get when accessing payroll. 


Updating QuickBooks for Mac usually, do the trick. Since you get the same results, let's check next the URL. Let's make sure that the address you're trying to access is for a web page or file. Please use this link to access your payroll:


If you continue to get the same result, I suggest getting in touch with the Technical Support Team for further assistance.


Here’s how you can reach them:


  1. Go to:
  2. At the top right, select your QuickBooks version.
  3. Select a topic twice.
  4. Scroll down and click the green Get Phone Number button to get their contact information.

That should point you in the right direction today.


Please let me know how the call goes. If you have any other questions about accessing payroll in QuickBooks Desktop for Mac, drop a comment below. I’m more than happy to help. Have a great day ahead.