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Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

 
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Best answer April 26, 2020

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Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

I see that the bank is returning the funds to our Bank Checking Account.  I will be handwriting a Business Check, and providing it along with a printout of the paystub to the employee. As the accounting for the original payroll transaction still appears intact, I believe this will not cause an issue. 

 

Please advise if this is not suggested for any reason. Thanks.  

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QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

You're right, tah-difinitigrou.

 

You'll have the option to print paystubs so you can give a copy to your employee or select Finish payroll if you don't want it printed. Let me walk you through with the steps.

  1. Click Workers on the left menu.
  2. Select Employees.
  3. Click Run payroll on the upper-right corner.
  4. Select a pay schedule, then click Continue.
  5. Click Preview payroll.
  6. Click Submit payroll.
  7. Manually enter a check number if you're paying your employees through checks.
  8. Click Print paycheck or Finish payroll.

Here's an article for more information about setting up paycheck printing preferences: Print Paychecks In QuickBooks Online.

 

Reach out to us if you have any other concerns. I'll always be around if you need help.

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Thank you, but sorry if I was unclear - payroll has already been submitted (a week ago), but the direct deposit subsequently failed on the pay date. Therefore, I need to print a check, but when I attempt to print from the Paycheck List, it only prints a pay stub. How to print a check in such a situation.  Thank you in advance.   

Highlighted
QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Hi, tah-difinitigrou.

 

Thanks for getting back to us. 

 

You can reprint paychecks in QuickBooks Online (QBO). Let me guide you how.

  1. Go to Workers, then select Employees.
  2. In the My Payroll section, select Paycheck List.
    print1.PNG
  3. Select the paychecks you'd like to print, then select Print.
    print2.PNG

 

print3.PNG

 

Please check this article for detailed steps: Print Paychecks in QuickBooks Online.

 


For more information about voiding paychecks, please check this article: Delete Or Void Paychecks.

 

Reply to this thread if you have any other concerns. I'm always right here to help.

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Really appreciate your response/help, but as I stated earlier, this is NOT working for me.  This is a DIRECT DEPOSIT that failed and is listed Check Number "DD" and status "returned." When I select the subject item from the Paycheck List, and select Print, it merely provides me a "non-negotiable" check image with pay stub.  How does one change this to a paycheck and print?  Thank you. 

Highlighted
QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

I'll help with the paycheck, tah-difinitigrou.

 

Since it was originally created as a Direct Deposit transaction, we're unable to convert it into a regular one. To pay the employee, you can void or delete it. Then, create another one so you can print the check. Here's how:

 

  1. Go back to the Paycheck List window.
  2. Select the rejected transaction and click on it to open the paycheck.
  3. Click Delete at the bottom.
  4. Confirm that you want to delete the transaction.

Once done, turn off the Direct Deposit function for this employee so you can create a regular check. Follow the steps in this article on how to turn it off: Turn off direct deposit for an employee.

 

After turning it off, the paycheck will no longer marked for Direct Deposit and you'll be asked to enter a transaction number before printing it. 

 

You can also follow these steps to create the replacement paycheck:

 

  1. Click Run Payroll again in the Employees tab.
  2. Select the name of the employee.
  3. Make sure that the Pay Method is set to Paper check.
  4. Enter all the payroll details and click Preview Payroll.
  5. Click Submit payroll.
  6. Enter the check number and click Print paychecks.

In addition, please take note that the rejected funds will be returned to your bank account within 2–3 banking days after the pay date.

 

You can always add another reply below if you need more help. 

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Thank you, but deleting is not presented as an option in the Paycheck List, only Print (which produces only a non-negotiable check/stub). 

Highlighted
QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Hi tah-difinitigroum,

 

Thank you for always updating us as you went through the steps provided by my colleagues. I'd like to share information about handling direct deposit entries.

 

Normally for direct deposits, you will have an option to void them. To do that, you'll want to open the transaction by clicking the net pay amount on the Paycheck list page instead of selecting the transaction. At the bottom, you can click on the Void option, and the system will let you confirm if it has been cashed out or not. You'll want to select No, then Continue, and select Void Paycheck.

 

If you're still unsuccessful in this process, please contact our Payroll Support for further assistance.

 

I'm just right here if you have other questions about payroll. Stay safe!

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Thank you! Much closer, but no Void option is available, only Print and Delete.  Is there another way to Void, if that is indeed preferable to deleting?  Would deleting cause payroll accounting issues with respect to withholding, etc. (also please keep in mind that I need to reprocess this payroll and issue a check)?  

Highlighted
Moderator

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

I'm here to share some information when voiding direct deposit, tah-difinitigrou.

 

We're unable to void a direct deposit that hs been processed beyond 2 to 3 banking days after the settlement date. 

 

In your case, since it was unsuccessful, we can delete it. Here's how:

 

  1. Click the Reports tab.
  2. Under the Paychecks and Pay stubs section, select Paycheck List.
  3. Select the paychecks you want to delete.
  4. Select Delete.
  5. Select Ok.

 

Also, this will not affect with your reporting. The system will just acknowledge it as an unknown item.

 

Once deleted, you're good to create a paper check. You can follow the steps in these articles to do it: 

 

 

Feel free to get back to me if there's anything else that I can help you with. Stay safe!

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Thanks again, but when I select the paycheck and attempt to delete, I receive the following message:  "This check failed to be processed by our Automated Payment System. It cannot be edited."  Please advise.  

 

Highlighted
QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

I appreciate you going through all the resolution provided by my colleagues above, @tah-difinitigrou.

 

I'd like to redirect you to the best support group available to get this addressed right away.

 

Deleting or voiding a processed direct deposit paycheck, can't be done on your own. I'd suggest reaching out to our Payroll Support Team. This way, they can further look at the paycheck and help you delete or void it and recreate a new one.

 

To reach them, click the ? Help button and select Contact Us to talk with a live agent.

 

Just in case you want to reverse a direct deposit, feel free to check out this article for the detailed steps and information: Reverse a direct deposit.

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

I see that the bank is returning the funds to our Bank Checking Account.  I will be handwriting a Business Check, and providing it along with a printout of the paystub to the employee. As the accounting for the original payroll transaction still appears intact, I believe this will not cause an issue. 

 

Please advise if this is not suggested for any reason. Thanks.  

View solution in original post

Highlighted
QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Hello, @tah-difinitigrou.

 

Yes, you're right! That won't cause any issue since it didn't go through and that was already deleted/voided. 

 

Check the following article for more information: Resolve Direct Deposit Issues.

 

Stay in touch if you have any other questions. I'm always glad to help in any way I can. Keep safe and have a great rest of the day!

Highlighted
Level 3

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

...but, it wasn’t voided or deleted. 

Highlighted
QuickBooks Team

A payroll DD for a new (and terminated) worker was unsuccessful, as "the account is unkown." How do I issue a paper check? The list only provides ability to print stub.

Thank you for getting back to us, @tah-difinitigrou

 

There's nothing to worry as long as it didn't process successfully. However, it will also be best to contact our Payroll Support team to delete/void that payroll check. 

 

You can follow the steps provided by Mark_R in reaching out to our Customer Support team.

 

Let us know if you still have questions. We're always here to assist. 

 

 

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