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bds2344
Level 1

after the fact payroll

I have just done the latest payroll update which does not show any change to after the fact payroll entry, but now the option of doing after the fact payroll is gone from my screen "pay employees".

How do I enter the after the fact payroll.

Angelscatw

 

1 Comment 1
Pabz_L
QuickBooks Team

after the fact payroll

Hello, @bds2344.

 

 Let’s ensure to log into Account Maintenance to update a payment method and billing details. It will help you get back the After the Fact Payroll option available.

 

 Here’s how:

 

  1. In your QuickBooks Desktop, select the Employees tab.
  2. Click My Payroll Service. Then, choose Account / Billing Information
  3. Log in with your Intuit user ID and password.

 

Once completed, run a payroll update:

 

  1. Select the Employees tab. Then, click the Get Payroll Updates.
  2. Choose Download entire payroll update.
  3. Then, select Update.

 

You can use this article if you encounter an error while updating payroll: Resolve error when updating QuickBooks Desktop or Payroll.

 

If After the Fact Payroll is still not available, I recommend contacting our support team. They have the proper tools where you can have a screen sharing to pinpoint the root cause of this issue. I've provided a link that will help you further with getting in contact: How to contact phone support.

 

Please feel welcome to post again if you have further questions about QuickBooks.

 

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