Hi there, @pfilholm.
If an employee is listed under the Check payment method instead of Direct Deposit, you can review the information by running a Payroll Details Report or checking the Paycheck list. This allows you to delete and recreate the employee's profile as needed.
To run a Payroll Details Report, here's how you can do it:
- Sign in to your QuickBooks Online Payroll (QBO Payroll) account.
- Go to the Reports.
- Type in there Payroll Details.
- Select the pay date.
By that, you will see your employees that is under the Check payment method.
To check the paycheck list, here how:
- Navigate to the Payroll menu located in the left-hand panel.
- Select the Overview or Employees tab.
- Click on Paycheck List.
- Locate the affected paycheck(s), then click the dropdown arrow in the Action column.
- Choose Edit, Delete, or Void Paycheck.
- Confirm your chosen action (Delete or Void Paycheck) and click Save.
If you’re unable to make the desired changes, an error message will appear explaining why. In this case, please reach out to us for assistance with the paycheck.
Please let me know if you need help with any of these steps or if there's anything else I can assist with.