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Level 1

Amano Time Guardian Certificate being Revoked by Quickbooks

Hi. This week when I try to interface Amano Time Guardian to Quickbooks payroll, Quickbooks stops the process and a pop up sais that "Quickbooks does not allow Revoked Certificates" from the application that is trying to connect. Then it sais to click OK to aprove, but there is no OK button. The "continue" button is in light gray and does not allow to continue. Please let me know how to fix this. Thank you.

1 Comment 1
Candice C
QuickBooks Team

Amano Time Guardian Certificate being Revoked by Quickbooks

Hey there, @titoapon.


We are aware of an issue with the message about a certificate being revoked and our engineers are investigating it. However, from what we know, this seems to be caused by an old version of the RDS installer. There's a forum post on our Developer site that has some steps you can try to resolve this. Here's the link: How Fix QuickBooks Revoked Certificate Error with QBs Remote Data Sharing Server.


If the issue is persisting after trying the steps in the provided link, then I recommend contacting our Customer Support Team. They'll be able to add you to a list of affected users to receive email updates on this matter. Here's how:

  1. Open Quickbooks.
  2. Go to the Help menu.
  3. Pick QuickBooks Desktop Help.
  4. Click Contact Us.
  5. Type in your question and press Continue.
  6. Scroll down and select Get a Callback.

If you need any further assistance, let me know. I'm always here to lend a helping hand. Have a wonderful day!

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