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Level 1

Anyone else having problems getting into paYROLL?

Spinning green wheel anyone?
2 Comments 2
QuickBooks Team

Anyone else having problems getting into paYROLL?

I want to ensure you're able to get into payroll, @useraldenjohnlion.


To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N


Once you have successfully added a hire date, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.


I've also attached some articles you can refer to for your future guidance and detailed steps in managing your payroll transactions:



Feel free to leave a comment below if you have any other questions about payroll in QuickBooks. I'm always here to help. Wishing you and your business continued success.

QuickBooks Team

Anyone else having problems getting into paYROLL?

Hi, @useraldenjohnlion.


Hope you’re doing great. I wanted to see how everything is going about the the payroll concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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