cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
dawn109
Level 1

Anyone ever process payroll, perfectly mapped to the correct bank account, direct deposits all debited the correct account, but the paychecks aren't in the register?

Our accounts are perfectly mapped, the tax payment was auto-entered in our register, but the employee paychecks aren't there, but were paid from the same account and I can see them when I run the paycheck list. Where did they go???

1 Comment 1
RazzieE
QuickBooks Team

Anyone ever process payroll, perfectly mapped to the correct bank account, direct deposits all debited the correct account, but the paychecks aren't in the register?

To assist you better with missing paychecks for your employees, I highly suggest contacting our Live Support Expert, @dawn109. They are equipped with the right tools to resolve this matter. Let me route you to them.

 

To begin with, I genuinely appreciate your efforts in using the Paycheck list to check if the paycheck exists. Once you're successfully connected to our Live Support, you can share this information with them.

 

To get connected to our Live Support team, please follow these steps:

 

  1. Visit this article: Contact Us.
  2. Choose your product, then click Continue.
  3. Follow the on-screen instructions and provide all necessary information to proceed.

 

You can find information about their support hours in this article: Get help with QuickBooks products and services.

 

I'll leave this article for you that outlines how to run various payroll reports to gain insights into your business and employee information: Run payroll reports.

 

Let me know in the comments below if you have follow-up questions while working with the paycheck of your employee. We're always here to lend you a hand whenever you need it.

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us