I want to ensure this is taken care of, but before I do, may I know the exact error message that your employee received? This way, we can check here on our end if there's an ongoing issue.
In the meantime, let's perform basic troubleshooting steps. There are times that the stored cache and cookies in your browser get corrupted, causing unusual behaviors, like runtime errors and unresponsive pages.
Let your employee accessing QuickBooks in an incognito or private browser. They can use these keyboard shortcuts to launch the window:
• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari
Once done, let them check if they can log in and load W2 information with the steps above. If it's now working, they'll have to go back to the regular browser and then clear the cache to get rid of the junk files. They can also use other supported browsers as an alternative.
Hope you're doing great. I wanted to see how everything is going about logging in and load W2 information you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!