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danita-achievelo
Level 1

April 30 2021 there was a direct deposit issue with employees not being paid. Today May 1 some employees still have not been paid. please help

 
1 Comment 1
MJoy_D
Moderator

April 30 2021 there was a direct deposit issue with employees not being paid. Today May 1 some employees still have not been paid. please help

 

Hello, @danita-achievelo.

 

Allow me to share what happened with the direct deposit posting in QuickBooks.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account.

 

See this link to be updated with the current status of this Direct Deposit concern. You can also click on Subscribe to Updates to receive notification emails if there are outages in QuickBooks Online (QBO).

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment.

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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