cancel
Showing results for 
Search instead for 
Did you mean: 
kgurrala
Level 1

Auto payroll is On for our company, but payroll is received for November 1st so far

Auto payroll is On for our company, but payroll is NOT received for November 1st so far
1 Comment 1
AlexV
QuickBooks Team

Auto payroll is On for our company, but payroll is received for November 1st so far

Good day, kgurrala.

 

With the Auto Payroll, all of your employees need to be on the same pay schedule. This could be the reason why payroll is for November 1st is not yet received. You'll want to check the set up is to see if it's correct.

 

Also, it's best to reach out to our Payroll Specialists so they can verify the cause of this behavior.

The new "Help" menu interface: 

  1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
  2. When asked by the bot, type "Auto Payroll."
  3. Select I still need a human and proceed with Contact us.
  4. Click Let’s talk then choose either Get a call or Start messaging

For the old "Help" menu:

  1. Click the Help icon and select the Contact Us button.
  2. Type "Auto Payroll" in the What can we help you with box.
  3. Proceed with the Let's talk button and select either Start messaging or Get a call button.

I have some articles here for your reference:

I'll be here if you need more help. Wishing you all the best!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us