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hannah3
Level 1

Bank Rating Risk Assessment

After my direct deposit was returned, I received an email from Intuit saying that I must fill out and fax a bank rating risk assessment to Intuit before my services will be resumed. This email looked different from other emails I have received from Intuit in the past. Can you confirm that this form and fax number are associated with Intuit?

 

http://http-download.intuit.com/CMO/payroll/support/PDFs/Misc/Risk_Assessment_Bank_Rating.pdf

Solved
Best answer March 05, 2019

Best Answers
RaymondJayO
Moderator

Bank Rating Risk Assessment

Pleased to see you here in the Community, @hannah3

 

Your data security is one of our top priority in Intuit. I'm here to ensure the correctness of the content in the email you've received from us.

 

I've checked the screenshot you've attached. Yes, the Bank Rating Risk Assessment form is an assessment letter from our Risk Management Team to re-evaluate your bank's funding model. This form and its fax number are associated with Intuit. 

 

You'll need to complete, print, sign and fax this form to us. Once reviewed and approved, you'll be able to use your payroll service again.

 

For more information, you can check out this helpful article: Desktop Payroll NSF Bank Returns

 

Please let me know if there's anything else I can do for you. Rest assured, the Community is always here to help you out. Wishing you a safe and productive week!

View solution in original post

3 Comments
RaymondJayO
Moderator

Bank Rating Risk Assessment

Pleased to see you here in the Community, @hannah3

 

Your data security is one of our top priority in Intuit. I'm here to ensure the correctness of the content in the email you've received from us.

 

I've checked the screenshot you've attached. Yes, the Bank Rating Risk Assessment form is an assessment letter from our Risk Management Team to re-evaluate your bank's funding model. This form and its fax number are associated with Intuit. 

 

You'll need to complete, print, sign and fax this form to us. Once reviewed and approved, you'll be able to use your payroll service again.

 

For more information, you can check out this helpful article: Desktop Payroll NSF Bank Returns

 

Please let me know if there's anything else I can do for you. Rest assured, the Community is always here to help you out. Wishing you a safe and productive week!

View solution in original post

NOW
Level 1

Bank Rating Risk Assessment

I thought the same thing - reported it to the phishing dept of intuit.

not sure why this is not part of the initial setup - I made two successful DD payments - then my account is suspended - payments that have been communicated are not made - makes me look really bad.  Now I have to wait until they confirm with my bank contact??  No NSF or returns - not sure why I was chosen.  Poor execution - put me off to QuickBooks altogether I just upgraded to get this functionality and purchased payroll module - so need to get my RoI - but other services will get a real look from me next time intuit askes for an upgrade.

Rose-A
Moderator

Bank Rating Risk Assessment

Hello, NOW.

Allow me to help and point you in the right direction who can check your direct deposit account status.

 

Intuit uses a variety of hold types in resolving of balances due, performing security checks and risk assessments. I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, account information issues require pulling up your account information, which I am unable to do in this public forum.

 

For security reasons, you may need to get in touch with our QuickBooks Desktop Payroll Support for them to investigate further. Agents have the proper tools to check your account and get you back on track. You can reach them through this link: https://payroll.intuit.com/support/contact/.

 

To know your account is reactivated, here's how:

 

  1. Get payroll updates.
  2. Go to the Account Maintenance page.
  3. Check the status of your account in the Direct Deposit section for Basic, Standard and Enhanced Payroll. Or next to Service Status for Assisted Payroll.

These articles are a good reference:

 

Don't hesitate to drop a reply below if you have other direct deposit concerns. I'll be around to help.

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