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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll
HM-NM
Level 1
posted
‎December 29, 2025 04:47 PM
last updated ‎December 29, 2025 4:47 PM

Being Overcharged for Payroll Employee Monthly Fee

We pay some employees a monthly bonus check and Intuit is charging us for each check, not each employee.  Is anyone else having this issue?  I've been on the chat and the phone and none of their "experts" seem to know how to resolve this.  The invoices also do not specify which period the fee is for.  For being accounting software, their invoices are badly lacking necessary detail.

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2 Comments 2
JG7419
Level 1
‎January 05, 2026 07:02 AM

Being Overcharged for Payroll Employee Monthly Fee

I was charged for double the number of employees for the Intuit QB Payroll Monthly Per Employee Fee Usage.  Does anyone know of a route to request a refund????

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Jane_M
QuickBooks Team
QuickBooks Team
‎January 05, 2026 07:55 AM

Being Overcharged for Payroll Employee Monthly Fee

Hello there, JG7419.
 
You can request a refund by contacting our Live Support Team, who will assist you with your concern and guide you through the refund process.
 
Here's how:
 
  1. Log in to your company account.
  2. Navigate to the Help tab and select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us.
  4. Provide a brief summary of your issue, then select Continue.
  5. Follow the on-screen steps to proceed.
  6. Choose either Chat with us or Have us call you.

 

I recommend checking the support hours to ensure you can reach them at a time that works best for you.
 
Let me know if you have any other questions or need further guidance. We’re here to help.
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