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Level 1

Billing rate level

What happened to billing rate level in QuickBooks Online? I've recently exported from QuickBooks desktop to QuickBooks Online and noticed it's no longer charging an hourly rate to the time entered in weekly time sheets.

1 Comment
QuickBooks Team

Billing rate level

Hi there, @RSDpe.


Thanks for reaching out here in the Community. I'm here to share some insights on why QuickBooks Online no longer charging an hourly rate to the time entered in weekly time sheets.


When converting QuickBooks Desktop to QuickBooks Online, tracking your employees time including billable hours is not possible. This is only applicable in QuickBooks Online Essentials and Plus edition. 


For more information about the conversion process, please refer to this article: Converting from QuickBooks Desktop to QuickBooks Online.


I can see how this feature can help you run your business easier. I'd encourage you sharing this idea to our product Product Developers. Doing this helps them understand where we can improve and what features should be added so we can better serve you. Just click on the Gear icon and select on Send Feedback Online to send your suggestion. 


Also, you can visit our QuickBooks Online Blog to be updated about our latest happenings. Through this, you're able to get the newest news, features, and updates about QuickBooks Online and what our Product Care Team is working on.


In case you need additional assistance, you can always reach out to our Customer Care Team through this contact information:

  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Please let me know if there's anything else you need. I'll be around to help you out.


Have a great week ahead!

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