cab I have my payroll account taken off hold?

Hi bev87. Yes, your payroll account can be taken off hold. However, this process is handled exclusively by our QuickBooks Phone Support team.

They are the designated department with the security clearance to review payroll accounts and assist with lifting holds. We recommend contacting our Customer Phone Support team directly for further assistance, as they can guide you through the specific steps needed to resolve this.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the Help icon at the top right corner of the screen. Then, select Contact Us.
3. Type "Payroll on hold" and select Search.
4. Choose Chat with us or Have us call you.

You can also check these articles to help you know why the hold has occurred and how to fix it:

• Resolve an urgent issue with your payroll account
• Resolve a non-sufficient funds (NSF) hold on your payroll service

For additional questions or concerns, you can reach out to us by leaving a reply below. We're here to help.