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usercherylrmcgraw
Level 1

Can anyone else tell me if their payroll deposits didn't go thru today

why did my payroll direct deposit not work today
3 Comments 3
shr08
Level 2

Can anyone else tell me if their payroll deposits didn't go thru today

Yes! I called Quickbooks and (after several button pushes and some waiting) there was an automated message stating they are aware of the problem and working on it (or similar). Doesn't really help anyone. There is an estimated hour and a half (and probably longer) wait time to talk to someone- same for chat or waiting for a call back. 

SBlews
Level 1

Can anyone else tell me if their payroll deposits didn't go thru today

My payroll shows processed in my QB but none of my employees received their direct deposits and nothing has been withdrawn from my checking account.  

Rubielyn_J
QuickBooks Team

Can anyone else tell me if their payroll deposits didn't go thru today

Hello, @usercherylrmcgraw, @shr08, @SBlews.
    
We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.
 

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