Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Can anyone get ahold of a quickbooks employee to help? My dropdown menu is not working, and I have tried all necessary trouble shooting steps that I am aware of.

 
1 Comment
QuickBooks Team

Can anyone get ahold of a quickbooks employee to help? My dropdown menu is not working, and I have tried all necessary trouble shooting steps that I am aware of.

Thanks for visiting us here today, @useroliviaannphillip.

 

I have some information about how to fixed your drop-down menu. Let's access your account via a private browser. This is to check if it's a browser-related issue or not.

 

Here's how:

  • Press CTRL+SHIFT+N for Chrome.
  • Hold CTRL+SHIFT+P for Firefox.

If your drop-down menu is working, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.

 

If you're still getting the same result, please contact our Customer Care Support so we can investigate further. Here's how to reach out:

  1. Go to Help at the top.
  2. Scroll down towards the bottom and tick Contact Us.
  3. Enter a brief description of your case, then hit Let's talk.
  4. Choose Get a call.

Additionally, here's a guide that covers all tasks you can do when using QuickBooks Online: QBO help articles.

 

Keep me posted if you still need about payroll. I’m more than happy to assist further. Have a great day ahead.

Need to get in touch?

Contact us