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Level 1

Can anyone talk with an actual person to get help?

 
4 Comments
Highlighted
Level 1

Can anyone talk with an actual person to get help?

You definitely can and here's how to connect:

 

Help icon

Click on the Contact Us 

Type your question

Then choose the Talk to a Specialist

Get a callback and enter in your contact information.

You will now be able to talk to a live person:)

 

 

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QuickBooks Team

Can anyone talk with an actual person to get help?

Hi there, @tamatkinson.

 

You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.

 

On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

Please see the steps and snips below for your reference:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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I have here a link that you can visit about some help articles that contains information on how QBO works: Get started with QuickBooks Online.

 

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.

Highlighted
Level 1

Can anyone talk with an actual person to get help?

Some issues you need to discuss with a live person not text/chat

Highlighted
QuickBooks Team

Can anyone talk with an actual person to get help?

You're right, reeneetriche1.

 

Sometimes, we need a human that we can talk to about our concerns. We can help you with this. As shared by BettyJane above, you can choose to get a callback, and one of our phone specialists will give you a call in the next minutes.

 

Please know that the callback option is only available during office hours. For the Plus, Essentials and Simple Start plans, the support is available in these schedules:

  • 6:00 AM-6:00 PM PT Monday-Friday
  • 6:00 AM-3:00 PM PT Saturday

For the QuickBooks Advanced plan, the support is available 24/7.

 

Alternatively, you can also post here when you need assistance in the future. Have a great weekend!

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