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Level 1

Can I cancel a 941 payment scheduled for Monday? I cannot edit it through the payroll tax center and I cannot get in touch with QB support by phone or chat. Please help!

 
5 Comments
QuickBooks Team

Can I cancel a 941 payment scheduled for Monday? I cannot edit it through the payroll tax center and I cannot get in touch with QB support by phone or chat. Please help!

Hi there, daniel64.

 

Can you tell us what happens when you tried to reach out to Payroll Support Team. I just want to make sure that you're able to sort it out, so you can reach out to them in case you need help again in the future. 

 

If you submitted your tax payment through e-payment, please take note that it can only be cancelled if the status is still Not Transmitted. You can follow these steps on how to check on the status of the payment: 

 

  1. Go to the Taxes menu, then proceed to Payroll Tax.
  2. Click View tax payments you have made under the Taxes section.
  3. Change the date range if necessary. Then, review the Payment Date.

More details about this process are discussed in these articles:

 

 

If the status is already Transmitted, it means we have forwarded the transaction to the EFTPS. You'll want to reach out to them and check if you can still cancel the payment. You can go to this link to get their contact details under the Contact Us section: https://www.eftps.gov/eftps/

 

There's also Payroll Tax Payments report that you can see. It basically list all the tax payments you made and recorded in QBO. Just go to the Reports menu and look for the report in the Payroll section. 

 

Let me know if you need anything else. 

Level 1

Can I cancel a 941 payment scheduled for Monday? I cannot edit it through the payroll tax center and I cannot get in touch with QB support by phone or chat. Please help!

Thank you for your response. The payment was transmitted. I called EFTPS and they said I have to speak with someone at Intuit. How should I proceed if I can't get in touch with anybody via phone or chat? Thank you. 

QuickBooks Team

Can I cancel a 941 payment scheduled for Monday? I cannot edit it through the payroll tax center and I cannot get in touch with QB support by phone or chat. Please help!

Contacting again our support team is one of the best ways that you can do so they can check if payment was successfully transmitted, daniel64.

 

If you haven't talked to someone yet from our customer representative, you can use our test drive and try contacting our support team from there. You'll have the option to Get a callback so you will not keep waiting in line. 

 

For future reference, here's where you can find your IRS Form 941.

 

Reply to a comment below if you have any questions. I'll always make sure to get back to you.

Level 1

Can I cancel a 941 payment scheduled for Monday? I cannot edit it through the payroll tax center and I cannot get in touch with QB support by phone or chat. Please help!

When I tried to schedule a call back, the first time available said Monday at 9AM. That will likely be too late as the payment is scheduled for Monday. Any other ideas? Thank you. 

QuickBooks Team

Can I cancel a 941 payment scheduled for Monday? I cannot edit it through the payroll tax center and I cannot get in touch with QB support by phone or chat. Please help!

I can see the benefit of being able to contact our QuickBooks Online (QBO) Customer Care team to handle your 941 e-payment, @daniel64. Rest assured that our Messaging and Callback options will be available on the specified date and time to assist you accordingly.

 

The security of your account is our top priority here in the Community. You can schedule a callback during support hours. This is from Monday to Friday, 6:00 AM to 6:00 PM PT and 6:00 AM to 3:00 PM PT every Saturday. To do this, here's how:

  1. Go to the Help menu.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a call or Get a callback.
  6. Enter your contact information.
  7. Select Confirm my call.

 

I've attached a screenshot below for your reference.

 

In the meantime, I'm adding this article for the complete list of payroll reports in QBO. This will further guide you in effectively managing your employees and payroll transactions: Run payroll reports. It also includes steps about customizing, printing, and marking reports as your favorite.

 

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your e-file and e-payment transactions in QBO. I'm just around to help. Take care.

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