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Can I fix my grayed out debit button?

 I do not use Quickbooks for my payment processing but have always been able to choose if my customers paid with their credit card or debit card.  Now, the debit button is grayed out and if I click "credit" it says that I need to sign in to my Quickbooks Payment Account, which I don't have.  How can I get my POS to allow me to choose the credit or debit option?

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Best answer 09-09-2019

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I am not sure you were wondering how to use integration -...

I am not sure you were wondering how to use integration - but i do recommend it.  Still - i think the following might be the answer you are looking for....

If you use a third party, non-integrated merchant processor and you wish be able to simply choose the card type to record the sale by credit card, it is likely that the payments settings in the setup interview are set incorrectly.   

  • Go to File>Setup Interview
  • Click on the payments tab
  • Under Would you like to accept credit and debit cards, select "No"
  • Click the Done button
Now when you go the make a sale screen, instead of getting prompted for the login you should be able select credit and be able to record the credit card method and amount processed from your external system.


View solution in original post

2 Comments
Not applicable

I am not sure you were wondering how to use integration -...

I am not sure you were wondering how to use integration - but i do recommend it.  Still - i think the following might be the answer you are looking for....

If you use a third party, non-integrated merchant processor and you wish be able to simply choose the card type to record the sale by credit card, it is likely that the payments settings in the setup interview are set incorrectly.   

  • Go to File>Setup Interview
  • Click on the payments tab
  • Under Would you like to accept credit and debit cards, select "No"
  • Click the Done button
Now when you go the make a sale screen, instead of getting prompted for the login you should be able select credit and be able to record the credit card method and amount processed from your external system.


View solution in original post

Not applicable

You have two choices. One is to sign up with QuickBooks M...

You have two choices. One is to sign up with QuickBooks Merchant card services or sign up with vantiv Merchant card processing. Both of which I would be happy to assist in getting you signed up.

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