I'd like to address your concern properly, eimcraig-mercyth.
Still, I need to gather more details about your concern. Please reply with further details about it. This way, I can share you with accurate information and might share some relevant articles on doing that particular task in your QBO account.
Please let me know your specific issue by commenting below. I'll do my best to resolve it and might share some relevant articles on doing that particular task in your QBO account.