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Level 3

Can I remove an employee tax exempt status myself or do I have to call QB?

An Employee was FICA tax exempt, but now needs to pay all of the taxes. How can I remove the tax exemption from her profile?
3 Comments 3
QuickBooks Team

Can I remove an employee tax exempt status myself or do I have to call QB?

Yes, you can remove the exemption, @heazim1.


You can go to the Tax Exemptions section from the employee’s withholdings to remove the taxes they’re exempt from.


Here's how:

  1. Go to the Payroll menu proceed to the Employees tab.employees menu QBO.JPG
  2. Click the employee's name.
  3. Under Employee Details, click on the pencil icon beside Pay
  4. Click on the pencil icon under the question What are (employee's name) withholdings.
  5. Scroll down until you reach the Tax Exemptions section and click on the drop-down arrow.
  6. Unselect the box of the taxes the employee is no longer exempted from and click Done right after.

Check this article for more information: Employee payroll tax exemptions.


In case you'd like to adjust exemption taxes for state unemployment insurance in the future, then you can refer to the following article for detailed guidance: Adjust employee exemption taxes.


I'm always here if you need further guidance in removing an employee tax-exempt status, by leaving a comment below. Take care and have a wonderful day!

Level 1

Can I remove an employee tax exempt status myself or do I have to call QB?

My employer had followed these steps to changed my exempt and there was still an issue. My employer was able to remove my exempt but on my paystubs I'm still exempt. We've been trying to get this matter fix since the beginning of January but my employer have limited resources on who to contact to fix this matter. Please advised me on how to fix this issue. Thank you in advance! 


Can I remove an employee tax exempt status myself or do I have to call QB?

It's nice to see you here, @mychau,


Thanks for sharing the steps you've tried so far to remove the tax exempt status on your paycheck. The instructions shared by my colleague is supposed to do the job and subject your gross wages to these taxes.


If the problem isn't resolved, I recommend getting in touch with our Support Team to report this. Our agents can check on this, and if needed, can escalate the issue to our engineers for review.


Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow these steps to reach out to a live agent:


  1. Open a web browser and sign in to your QBO account.
  2. Go to the Help menu then choose the Search tab.
  3. At the bottom click on Contact us.
  4. Enter the keyword Account Management and Billing in the What can we help you with? box.
  5. On the next screen, scroll down to How would you like to connect with us section.
  6. Choose Chat with us to initiate a discussion with a live agent.
  7. Enter you account contact information then press Get a chat.
  8. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:


When you're connected to a representative, provide all the information about your concern or request a viewing session.


Post here again if there's anything else I can do to help you besides this payroll concern. I'll be more than happy to lend a hand. Have a wonderful day!

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