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Thanks for reaching out to us regarding this payroll concern, @mthaadf,
I can get you to the right department who can handle billing concerns. When you archive a form in QBO, it will be available for viewing and printing only.
In order to delete it from your account, we recommend that you get in touch with our Support Team. They have the tools to check your account and help you manage your archived forms.
Here's how to contact us:
When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:
Reach out to us during our operations hours. You will see it here: Support hours and type.
Let me know how the call goes, as I want to make sure this is taken care of for you. I'm also here if you need further help with anything in QuickBooks. Have a lovely day!
I have the same problem. Now it won't let me file the form.
Let's make sure you're able to file your federal forms, Nanci5.
As long as the Delete option is available, you can undo the archived form. Let me show you how:
If not, I recommend contacting our QuickBooks Online Team. They can undo the archived form for you. Here's how to contact them:
You can also chat with them depending on your plan. Select your product and fill out the form to get in touch with an expert.
Once you have the form, here's how to file it.
Let me know if you need anything else concerning payroll. I'll be around to help you.