Can Intuit Full Service Payroll profiles be merged into an QuickBooks Online company?

Hi andrewrobertyode,

I'm glad you're taking the time to post today. I'll be sure to share the information you need about merging the payroll version you mentioned and QBO.

As of right now, we're unable to merge Intuit Full Service Payroll profiles into a (QBO) company. The only option we have is to sync them to export your payroll data to QBO.

If you want to sync your data, please follow the detailed instructions in this article: Setup Export of Intuit Full Service Payroll Data to QuickBooks Online. It has screenshots, too, which makes the steps easier to follow.

If you don't want the sync option, you will still need payroll software for your reports and forms though. Therefore, I suggest doing the sync. However, you know your business better, so it's up to you. We'll just be here to ensure you're guided through the processes.

Feel free to go back to this thread if you have other questions about your payroll and QuickBooks. We'll keep an eye on your post to make sure we won't miss them.

Thanks for the response, Jess, but I don't think this solves my problem. I received an email saying that Intuit Full Service Payroll was going to automatically convert to The issue is that I have already initiated the conversion from full service payroll to QuickBooks Online Payroll on 5/24. I initiated the conversion from Intuit Full Service Payroll but when I try to log in to QuickBooks Online Payroll using the link in the conversion email I get a message that my account is disabled. Now I no longer have access to either the Intuit Full Service Payroll account or the new QuickBooks Online Payroll account. 

Hello @andrewrobertyode,

As much as I'd love to offer help and share why your payroll account is disabled with the inability to proceed with the conversion, we've got a separate team who can better address this in no time. Thus, I'd recommend contacting our Customer Care Support.

With their tools, one of our specialists can pull up your account we have on file and review your payroll account information. Also, share the steps needed to enable your payroll and change your account information accordingly. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Disabled Payroll Account in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you wanted to connect with our dedicated team.

In addition, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this reference helpful with a compilation of articles you can use while working with us: Browse all Articles for your QuickBooks Product.

I'd suggest getting back to this thread if you need assistance with your payroll account. I'm always here to back you up. Take care and stay safe!