Can not make an employee inactive

Hello @lisa76,

To make the employee inactive, you can change the status as Terminated or Not On Payroll. Let me provide steps on how to achieve this.

Here’s how to change employee's employment status:

1. Go to the Workers menu.
2. Select Employees.
3. Locate and click the employee’s to be routed in the information.
4. Click the Pencil icon beside Employment.
5. From the Status drop-down, select Terminated or Not On Payroll.
6. Hit Done.

If the Employment section is not showing and you have not run payroll yet. I suggest to contact us by clicking the Help icon in your QuickBooks account. You can also refer to this link: Contact the QuickBooks Online Customer Support team.

If you have any other related concerns, feel free to reply to the thread. We’re here to help.

I have been trying to solve this problem for months.  I don't have the pencil Icon anywhere on the employee list.  We don't use quickbooks for payroll.  I have tried alternate browsers, private mode, in short have followed all the steps in the other threads on this topic, and can't seem to make it work.

Please tell me what to do.

Thanks for joining this thread, DaveM5.

I appreciate letting us know the steps you’ve performed to resolve the issue and its result.

In QBO, the option to inactivate an employee is not available if you haven’t finished setting up payroll. To hide the worker from the list, I recommend reaching out to our Payroll Support Team. They can access your account in a secure space and have extra tools to help remove the name.

Here’s how to reach them.

1. Click on the Help icon at the top to display the QB Assistant window.
2. Press the Talk to a human menu and enter the issue/topic. For example, payroll concerns.
3. Follow the on-screen instructions to complete the process.
4. From the option, choose Message an agent for real-time assistance or Get a callback.

Check out this article to view our support hours and types: QuickBooks Online.

Additionally, this guide contains resources to help easily perform any tasks in your company: Help topics.

Click the Reply button if you have additional questions or concerns. I’ll get back to make sure y