cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Can not toggle between screens?

Cannot toggle between screens?
1 Comment
Highlighted
QuickBooks Team

Can not toggle between screens?

Hi there, lswjones.

 

When you toggling between screens for your QuickBooks account so you work using both screens will depend on what browser you're using. 

 

  • For Firefox: Press Ctrl + N. (Note: You won't be signed in to the second window but will remain signed in to the first one. The second window will allow you to log in to the existing company so that you may work using both screens.)
  • For Chrome: Press Ctrl + N. (Note: If you go to QuickBooks Online in that window you will be signed into the existing company.)

 

If the issue persists, I'd recommend accessing your account using a private window and log in from there. This way, we'll know if the problem is browser-related. Sometimes cache and temporary internet files from previously visited websites can take up space and affect the system's performance.

 

To open a private browser:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. If the steps above didn't work, use another supported browser as an alternative.

 

Please refer to this article to see different keyboard shortcuts to speed up navigation within QuickBooks Online: Keyboard shortcuts for QuickBooks Online.

 

You can always count on me if you need anything else with managing your account. I'm always here to address them for you. You have a good one.

Need to get in touch?

Contact us