Can someone tell me why as of a few days ago I can no longer make rows in description area of services.??????

I appreciate you for posting here in the Community, @annapoliswindshi.

I'm here to help you fix the issue of why you're unable to make rows in the description area of services in QuickBooks Online (QBO).

One of the possible reasons why you encountered some unusual behavior with adding rows is that your app is full of cache, which helps to speed up your experience while performing your tasks. That said, let's perform some troubleshooting steps to fix these issues.

We can start by refreshing the data within the app to remove the older cache that causes this odd behavior. Here's how:

For Android:

1. Go to the Menu ☰ , then click the Gear icon.
2. Select Refresh Data.
3. Tap Yes.

For iOS:

1. Go to the Menu ☰ icon, then select Help & Feedback.
2. Tap Refresh Data.
3. Select Refresh.

However, if the issue persists, I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate. Follow the steps below to proceed:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

After that, reinstall the mobile app by following the steps in this article: How to download the QuickBooks Online mobile app.

Additionally, check out this article to get an overview of what you can do with the app. This way, you'll be able to navigate the program easily: QuickBooks Online App Overview.

If you have additional questions about your QBO account, please comment below. I'm always here to help. Keep safe, and have a nice day!

Thanks for your suggestions unfortunately they do not work. Now in order to make an invoice I must log into my account online with my phone. It is a pain app was much easier. If I go to the online site to make my invoice after I hit services then description area I can make multiple lines there. Last week I could do it on the app. I truly believe the software people somehow removed that option from the app.