I'd love to help with this. Unfortunately, I'm not seeing the message you are referring to. Can you share what you're seeing? If you can reply with this information, I'm more than happy to take a look!
This is the msg I receive when I try to approve contractor time: "Can't export Cinnamon Pritchard's ([email address removed]) time, because the user's account isn't found in your QuickBooks Employee List."
Good morning, @spbykatie! I appreciate you coming back with that error message. It helps us narrow down what the issue may be with this vendor.
I have a few things for you to check on your end, starting with QuickBooks Time.
Let's double-check that vendor name and make sure there aren't duplicate profiles in My Team.
Also, check-in your archived profiles by going to My Team and under View choose Archive.
Then, head into QuickBooks.
Check if that user has both a vendor profile and an employee profile. If they do:
Make sure the email address is only in one of the profiles OR
The emails need to be different in both profiles
After checking those things you can try to export the vendor's time again. If there's still the same error, I'd recommend reaching out to support since it's possible some swapping will need to be done in the back end to rectify the profile. You can call 888-836-2720 or Chat with us from within your QuickBooks Time account.
As always feel free to reply to this post with any questions you may have. We're all eager to help in any way we can!