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Level 1

Can't approve contractor time entry

Why do I get this msg when I try to approve my contractors' time entry?

7 Comments 7

Can't approve contractor time entry

Good morning, @WCAWCP.


I'd love to help with this. Unfortunately, I'm not seeing the message you are referring to. Can you share what you're seeing? If you can reply with this information, I'm more than happy to take a look! 


I look forward to hearing from you. 


Level 1

Can't approve contractor time entry

This is the msg I receive when I try to approve contractor time: "Can't export Cinnamon Pritchard's ([email address removed]) time, because the user's account isn't found in your QuickBooks Employee List."

QuickBooks Team

Can't approve contractor time entry

I'm here to share details about tracking contractor's time in QuickBooks Online (QBO) and QuickBooks Time, @WCAWCP. This way, you can approve their time and manage their account accordingly.


When syncing your QBO data to QuickBooks Time (TSheets), you'll have to import your vendors as employees to track your contractor's time. Here's how: 

  1. Open TSheets in any web browser.
  2. Click the QuickBooks drop-down at the top right corner of the screen.
  3. Select Preferences.
  4. In the window that opens, under Other Options, make sure that Import Vendors as Employees is checked.
  5. Close the window.
  6. Click the QuickBooks drop-down again and select Import.
  7. Once the import is complete, click that QuickBooks drop-down one more time and View Sync Log to ensure there are no errors.


Once done, approve your contractor's time using  QuickBooks Time (TSheets) in QBO. You can refer to this article for the detailed steps: Approve hours using QuickBooks Time in QuickBooks Online.


Also, you can refer to these articles to learn more about integration between QBO and QuickBooks Time: 


Let me know if you have other concerns about approving contractor's time and inquiries about managing their account in QuickBooks. I'm just around to help. Take care always.





Level 1

Can't approve contractor time entry

That did not work. There is no option to import Vendors as employees. The only option is to approve vendors as team members. Help!


Can't approve contractor time entry

Good morning, @spbykatie! I appreciate you coming back with that error message. It helps us narrow down what the issue may be with this vendor.


I have a few things for you to check on your end, starting with QuickBooks Time.

  • Let's double-check that vendor name and make sure there aren't duplicate profiles in My Team.
  • Also, check-in your archived profiles by going to My Team and under View choose Archive.

Then, head into QuickBooks.

  • Check if that user has both a vendor profile and an employee profile. If they do:
    • Make sure the email address is only in one of the profiles OR
    • The emails need to be different in both profiles

After checking those things you can try to export the vendor's time again. If there's still the same error, I'd recommend reaching out to support since it's possible some swapping will need to be done in the back end to rectify the profile. You can call 888-836-2720 or Chat with us from within your QuickBooks Time account. 


As always feel free to reply to this post with any questions you may have. We're all eager to help in any way we can!

Level 1

Can't approve contractor time entry

I’m having this problem too!!!! Help!!!! 


Can't approve contractor time entry

Hey there, @Cassidyt12.


My colleague, @K_Siman outlined some helpful troubleshooting you will need to try above in this thread.  This will be a fantastic place for you to start to rule out some possibilities to what's going on here. 


If this issue isn't resolved using these steps, you'll want to reach out to QuickBooks Time Support. They are able to match profiles that may not be linking up!  You can call 888-836-2720 or Chat with us from within your QuickBooks Time account. 


You can also check out this article for full details on getting in touch with us: Contact QuickBooks Time support.


I look forward to getting this worked out for you! Take care.

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