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Can't get into the payroll part in QB.

I can get into check writing, bank accounts and reports but I cannot get into "payroll".  I have been successful for over two years apple laptop with safari browser
Solved
Best answer 08-08-2019

Accepted Solutions
QuickBooks Team

Re: Can't get into the payroll part in QB.

Hello @tcsoly,

 

Welcome to the QuickBooks Community.

 

Usually an inaccessible Payroll page is caused by the browser cache . Let's first troubleshoot your browser by performing these steps:

 

Here's how:

 

I suggest using a private browser when accessing your QuickBooks Online account. Safari Private browsing doesn’t store data in the cache, which makes it the best place for isolating issues. See the keyboard shortcut below:

 

  • Apple Safari: press Ctrl + Shift + N

If it works using Incognito Window, I recommend back to your main browser and clear cache and cookies. This would help clear up a lot of issues when you're working in an online environment.

 

Once done, please sign-in to your QuickBooks account.

 

Please know that you're always welcome to post again if you have any other concerns. We’re always here to help. Have a wonderful day!​

1 Comment
QuickBooks Team

Re: Can't get into the payroll part in QB.

Hello @tcsoly,

 

Welcome to the QuickBooks Community.

 

Usually an inaccessible Payroll page is caused by the browser cache . Let's first troubleshoot your browser by performing these steps:

 

Here's how:

 

I suggest using a private browser when accessing your QuickBooks Online account. Safari Private browsing doesn’t store data in the cache, which makes it the best place for isolating issues. See the keyboard shortcut below:

 

  • Apple Safari: press Ctrl + Shift + N

If it works using Incognito Window, I recommend back to your main browser and clear cache and cookies. This would help clear up a lot of issues when you're working in an online environment.

 

Once done, please sign-in to your QuickBooks account.

 

Please know that you're always welcome to post again if you have any other concerns. We’re always here to help. Have a wonderful day!​