Can't show my pay stb

CharleneMaeF · ‎January 13, 2022

I know this hasn't been an easy process, anakae6898.

Let me make it up to you by making sure this paystub issue gets fixed.

Before proceeding, did you encounter the same error above? This way, we'll be able to provide accurate steps to resolve this.

For now, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.

Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once logged in, open your paystub again. If you're able to do so, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, I've included these articles that'll help you learn more about managing paychecks in QuickBooks:

Please keep us posted if you have other questions or concerns about managing paychecks in QuickBooks, anakae6898. It's our priority to ensure your record is accurate.

Shaned91 · ‎March 03, 2022

Im receiving this error also. Ive tried from different browsers on incognito mode and still doesn't work

LeizylM · ‎March 03, 2022

Hi there, Shaned91.

I appreciate you for doing some initial troubleshooting steps to get rid of the error. I'm here to present other tricks to isolate the problem.

After researching further, I've discovered there's an on-going issue with this message. This means that other customers are having this same issue. Our Product Engineers are working hard to get this resolved.

I suggest contacting our Customer Support Team to get added to a list of affected users. This will allow you to receive updates via email about this investigation. Here's how to get in touch with them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

You can also check out these links below for some future references:

Feel free to leave a comment below if you have further questions about payroll. I'm always here, ready to help you. Keep safe.

hstith · ‎December 29, 2022

Im having this same issue

katherinejoyceO · ‎December 29, 2022

Thanks for joining and sharing your concern in this conversation, @hstith. I can see you've tried all the steps shared in this thread.

At this point, I'd recommend contacting our Customer Care team if the issue continues even after clearing your cache and trying other supported browsers. That way, we can take a closer look at the issue and help you find the resolution.

Here's how:

From your QuickBooks account, go to Help menu, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your concern, then select Continue.
Choose a way to connect with us:

Start messaging with a support expert.
Get a callback from an expert (availability may be limited).

You can also connect with our live representative through chat.

To ensure that your concern is prioritized, please review our support hours and contact us at a time that is convenient for you.

Let us know again in the comment below if you have additional concerns. We're always here to be your guide.

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