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Can't submit payroll due to something I made inactive. Every account I thought I needed is active. How do I troubleshoot to make the needed account active?

 
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Best answer May 27, 2020

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QuickBooks Team

Can't submit payroll due to something I made inactive. Every account I thought I needed is active. How do I troubleshoot to make the needed account active?

I've got your back, TrinityHoldingCo,

 

The error message you're receiving means that a field with accounts, customers, items, vendors, or employees has been made inactive.

 

You'll need to go through all of these and check that none of your Payroll Settings have any inactive items. To do so, the following steps shown below will help you remap the accounts:

 

  1. Go to Settings , then Payroll Settings.
  2. Under the Accounting section, click Preferences.
  3. On the screen will be a list of payroll items and their mapped accounts.
  4. Change any of the accounts using the drop-downs, then click Save Changes.

Once done, you can re-submit your payroll. If the same issue persists, I recommend chatting our QuickBooks Online Payroll Team. They can help investigate why you're getting this error.

 

Check out the Pay and file payroll taxes online in case you're ready to send your returns.

 

Let me know how this process goes by commenting below. Just tag my name and I'll get back to you.

 

Thank you and stay safe!

View solution in original post

2 Comments 2
Highlighted
QuickBooks Team

Can't submit payroll due to something I made inactive. Every account I thought I needed is active. How do I troubleshoot to make the needed account active?

I've got your back, TrinityHoldingCo,

 

The error message you're receiving means that a field with accounts, customers, items, vendors, or employees has been made inactive.

 

You'll need to go through all of these and check that none of your Payroll Settings have any inactive items. To do so, the following steps shown below will help you remap the accounts:

 

  1. Go to Settings , then Payroll Settings.
  2. Under the Accounting section, click Preferences.
  3. On the screen will be a list of payroll items and their mapped accounts.
  4. Change any of the accounts using the drop-downs, then click Save Changes.

Once done, you can re-submit your payroll. If the same issue persists, I recommend chatting our QuickBooks Online Payroll Team. They can help investigate why you're getting this error.

 

Check out the Pay and file payroll taxes online in case you're ready to send your returns.

 

Let me know how this process goes by commenting below. Just tag my name and I'll get back to you.

 

Thank you and stay safe!

View solution in original post

Highlighted
Level 1

Can't submit payroll due to something I made inactive. Every account I thought I needed is active. How do I troubleshoot to make the needed account active?

Thanks, Maryland T !  I was lucky to get Kerri on the phone from QBO Full Service Payroll. With her help, by reviewing her side of my chart of accounts, we were able to find that one account on my side had been renamed differently, causing the jam.  The reason I inadvertently created the problem was attempting to re-organize, consolidate, and simplify my chart due to previous episodes of payrolls forced by online support techs resulting in multiple redundant accounts, leading to jumbled and unnecessarily long chart.  Not good for clean simple reports, etc.  Thanks for your help!  SMcG

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