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I've got your back, TrinityHoldingCo,
The error message you're receiving means that a field with accounts, customers, items, vendors, or employees has been made inactive.
You'll need to go through all of these and check that none of your Payroll Settings have any inactive items. To do so, the following steps shown below will help you remap the accounts:
Once done, you can re-submit your payroll. If the same issue persists, I recommend chatting our QuickBooks Online Payroll Team. They can help investigate why you're getting this error.
Check out the Pay and file payroll taxes online in case you're ready to send your returns.
Let me know how this process goes by commenting below. Just tag my name and I'll get back to you.
Thank you and stay safe!
I've got your back, TrinityHoldingCo,
The error message you're receiving means that a field with accounts, customers, items, vendors, or employees has been made inactive.
You'll need to go through all of these and check that none of your Payroll Settings have any inactive items. To do so, the following steps shown below will help you remap the accounts:
Once done, you can re-submit your payroll. If the same issue persists, I recommend chatting our QuickBooks Online Payroll Team. They can help investigate why you're getting this error.
Check out the Pay and file payroll taxes online in case you're ready to send your returns.
Let me know how this process goes by commenting below. Just tag my name and I'll get back to you.
Thank you and stay safe!
Thanks, Maryland T ! I was lucky to get Kerri on the phone from QBO Full Service Payroll. With her help, by reviewing her side of my chart of accounts, we were able to find that one account on my side had been renamed differently, causing the jam. The reason I inadvertently created the problem was attempting to re-organize, consolidate, and simplify my chart due to previous episodes of payrolls forced by online support techs resulting in multiple redundant accounts, leading to jumbled and unnecessarily long chart. Not good for clean simple reports, etc. Thanks for your help! SMcG
I am not able to get into the schedule tab it just keeps spinning and spinning
Welcome to the Community, Roxhon63.
I've reviewed our ongoing/solved investigations and can confirm there's currently no records about subscribers being unable to access their Pay Schedules screen.
Since yours isn't loading properly, I'd recommend checking your browser. It's possible this problem could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and try accessing your schedule tab again to see if it works.
Here's how to access incognito mode in some of the most commonly used browsers:
If you're able to access the screen as normal, it's safe to say this problem's being caused by temporary internet files. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event it continues spinning, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
Be sure to review their support hours so you'll know when agents are available.
Please feel more than welcome in sending a reply if there's any questions. I'll be here to help. Enjoy the rest of your day!
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