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bencpa
Level 1

Can't update or send payroll tax, "can't send usage error". Don't have Manage Cloud in payroll options. Can't send paychecks in to be sent. Please help. Tried fixes

 
4 Comments
IntuitLily
Moderator

Can't update or send payroll tax, "can't send usage error". Don't have Manage Cloud in payroll options. Can't send paychecks in to be sent. Please help. Tried fixes

Hello, @bencpa.

 

An accountant's copy may be one of the few reasons why you can't update or send your payroll tax. Usually, QuickBooks displays this as an Accountant's Changes Pending in the title bar. You may need to remove or return the Accountant's copy to QuickBooks Desktop.

 

Once done, you may attempt to send your paychecks. If the error persists, obtain the qbwin.log to review for errors. For additional troubleshooting steps you can perform, please refer to this guide: Error: QuickBooks has encountered a problem sending your usage data.

 

Let me know how it goes. I want to ensure you can send your paychecks smoothly. 

 

For additional questions or concerns, feel free to comment below. I'm here to help however I can.

 

bencpa
Level 1

Can't update or send payroll tax, "can't send usage error". Don't have Manage Cloud in payroll options. Can't send paychecks in to be sent. Please help. Tried fixes

It is not an accountants copy.  I have never done an accountants copy.  I went into the winlog and searched for online payroll and it gave me the message no online payroll.  The date is correct.  The last time I had this happen a QB Tech had to come onto my computer and fix it.  Please contact me so I can get my payroll taxes sent in on time

Joesem M
QuickBooks Team

Can't update or send payroll tax, "can't send usage error". Don't have Manage Cloud in payroll options. Can't send paychecks in to be sent. Please help. Tried fixes

Thanks for getting back to us, @bencpa.

 

Let's perform a wild card search for all company files by typing one of the following into the search bar. This process will help you find the most current copy.

 

  • *.qbw (Working Files)
  • *.qbb Back-Upp Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

 

Then, follow the steps in this article to open it up: Restore your file.

 

However, if the issue still persists, I'd suggest setting up a callback with our Customer Support. They can pull up your account securely and help you from there.

 

Here's how to reach us:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact Us.
  4. Select Start messaging.

 

Due to COVID-19 we have limited staffing and have reduced our hours to 6am-6pm PT Mon-Fri. We will resume normal hours as soon as possible. 

 

In case you have any other QuickBooks concerns in the future, feel free to read our help articles.

 

Let me know if there's anything else you need assistance with. I'm a few clicks away to help. Take good care.

bencpa
Level 1

Can't update or send payroll tax, "can't send usage error". Don't have Manage Cloud in payroll options. Can't send paychecks in to be sent. Please help. Tried fixes

I am using the most current copy.  I will call Monday but my Payroll Taxes will be late by then.

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