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manager16
Level 1

Can you Verify payroll dated 3/13 American Momentum as shown in Bank Account Information is correct, however payroll was attempted through the old bank. Please verify.

 
1 Comment
Jovychris_A
QuickBooks Team

Can you Verify payroll dated 3/13 American Momentum as shown in Bank Account Information is correct, however payroll was attempted through the old bank. Please verify.

Welcome to the Community, @manager16.

 

To help verify where the payroll dated 3/13 is debited, I suggest contacting our Payroll Support. They have tools to pull up your account and check where the funds are exactly debited.

 

Let me show you how:

  1. Press F1 and then click Contact Us.
  2. Enter "Verify payroll transaction" and then hit Continue.
  3. Choose to Start a chat.

 

Please know our support for QuickBooks Desktop Payroll is currently limited to chat only due to COVID-19 (Coronavirus).

 

Also, I'll add this article as your reference on how to update and remove direct deposit service for employees: Set up, and remove direct deposit for employees in QuickBooks Desktop.

Please feel free to leave a message if you need further assistance. The Community is always here to help. Take care!

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