Today I'm running Payroll in QuickBooks Online Payroll Elite. I just "Run payroll" page and am getting two unexpected error messages (image attached).
Your subscription ends 05/21/2025. You can pay employees earlier or reactivate your subscription.
Your subscription ends on 05/21/2025 which means the direct deposit deadline has passed. Don’t worry—you can still pay employees by check until your very last day.
I didn't cancel any QB Online subscriptions related to Payroll. I did, however, cancel a subscription to Live Expert Assisted on the date mentioned above (a totally unrelated product, as I understand it). I ended up calling Priority Circle to address this issue before getting transferred to Online Payroll support. This ended up being a known issue (investigation), INV-126076. Posting to the community, in case anyone is running their Payroll and gets these errors. Not an ideal user experience (took 28 minutes to resolve over the phone with support) especially when you're up against the payroll deadline for Direct Deposit.
