Hey syang2,
It is nice to see a new face in the QuickBooks Community! Let’s start by logging in to your QuickBooks Online account using a private window and retrying to update their information. This prevents the system from using stored internet history, passwords, or cookies. Below are some shortcuts depending on the browser you are using:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Internet Explorer or Mozilla Firefox
- Command + Shift + N for Safari
If you are able to update your employee pay types, salary amounts, and vacation accruals, this indicates that you need to clear the cache. The reason being, this enhances the overall performance of the browser by loading a clean copy of the page.
Please let me know how this goes or if you are still experiencing issues. I will be here to help you each step of the way! I hope you have a good day.
