Cannot update payment information as needed to pay for monthly subscription. Online support unavailable until Monday. Any ideas?

Thanks for posting in the Community, @et4740.

May I know if you're getting any error messages when trying to update your payment/billing information in QuickBooks Online (QBO)? Any additional information will help me provide the best resolution.

In the meantime, try signing into your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To learn more about managing your payment/billing information in QBO, consider checking out this article: Manage billing, payment, and subscription info in QuickBooks Online.

Please let me know if you have any other issues or concerns, and I'll get back to you as quickly as possible. I'm always here to help. Have an amazing rest of the day!

For 24 hours I have been getting a "QB cannot update your CC information at this time" message.  I need to change to a different CC or enter our bank account information because the card on file isn't working for some reason. In the notice of the attempt to charge our card, I am being told to update the info and QB will try again in a few days.  On the QB website it says QB will not automatically re-process the charge.  I am guessing perhaps I need to call and give the payment info over the phone?