Cant update employee address, QB's says the city and zip code do not match but I know it is correct. How do we fix this so it calculates local payroll taxes ?
Hello there, Dbrociousq.
Since you've confirmed your employee and verified the information, you should be able to save these details.
Let's ensure that the employee's address matches the state and zip code and be able to update these within your QBO account.
I've got the browser troubleshooting steps on how we can get rid of this issue. You can start by logging into QuickBooks using a private browser. Feel free to use these keyboard shortcuts to open one:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
Enter the employee details from there and save it. If you're able to record the employee address as expected, I'd suggest clearing the main browser's cache. This removes stored cache files that cause frequently accessed sites such as QuickBooks. Also, you can try using other supported browsers.